Tenant FAQs
Everything you need to know as a tenant — all in one place.
How do I access my tenant portal?
Before your move-in date, you will receive an email with login credentials to access your Resident Portal with Fox Real Estate.
Where can I find the move in condition report?
Your move-in condition report is available in the “Documents” section of your Resident Portal.
I just moved in and I have condition issues. What should I do?
Please document any issues on your move-in checklist provided at move-in. These items will be recorded in the move-in condition report available in your Resident Portal.
Complete the checklist and upload it to the portal with supporting photos for review. Please complete and submit your move-in condition checklist within 72 hours of move-in (or no later than 3–5 days). This allows us to accurately document the home’s condition at the time of move-in.
Late submissions may still be reviewed, but issues reported after the deadline may be considered normal wear, maintenance items, or tenant responsibility depending on timing and circumstances.
How do I schedule a maintenance request?
Submit all maintenance requests through your Resident Portal. For after-hours emergencies, call (229) 232-2100. To determine if your issue qualifies as an emergency, please refer to the Maintenance Checklist: https://foxpropertyco.com/maintenance-request/
My maintenance request hasn’t been completed — what should I do?
We strive to address all maintenance requests as quickly as possible. If it has been more than 48 hours since you submitted your request and you have not been contacted by a property manager or maintenance contractor, please email maintenance@foxpropertyco.com for an update.
Do not delay reporting any issue that could cause further or long-term damage.
How do I pay my rent?
You can conveniently pay your rent through the Resident Portal using ACH bank transfer, debit card, or credit card.
To make payments easier, you can also set up recurring payments (autopay) to ensure your rent is paid automatically each month and on time.
When is my rent late, and how much is the late fee?
Rent is due on the 1st of each month and is considered late after the 5th. A one-time late fee of $100 will be charged on the 6th if payment has not been received.
Do you inspect the home?
Yes. We conduct routine inspections at least once per year.
Per your lease, we may access the property with 24 hours’ notice. You are not required to be present, but you’re welcome to attend if you’d like to meet with our team.
During inspections, we review the home’s condition, identify any needed repairs, and check for potential lease violations. Our goal is to keep the property well-maintained and address any concerns promptly.